Privacy Policy

Introduction

Bailey's Inc. (“Bailey's,” “we,” “us,” or “our”) operates Bailey's Industrial and a family of related websites, brands, and business divisions — including baileysonline.com and other Bailey's-owned properties (collectively, the “Bailey's Properties”). When we refer to “Bailey's” in this Privacy Policy, we mean Bailey's Inc. and all of its websites, brands, and divisions operating under common ownership. This Privacy Policy explains how Bailey's collects, uses, discloses, and safeguards your information when you visit the Bailey's Properties or use our services, and it applies whether you first contacted us through Bailey's Industrial, baileysonline.com, or any other Bailey's Property.

SMS and Mobile Communications Privacy

Your mobile information is protected. We want to be clear about how we handle your phone number and SMS opt-in data.

Mobile information (phone numbers and SMS opt-in data) will NOT be shared with third parties, external affiliates, or any business outside of Bailey's for marketing or promotional purposes. We do not sell, rent, or trade your phone number or SMS opt-in data under any circumstances.

When you provide your mobile phone number and opt in to receive SMS communications from any Bailey's Property:

• You consent to receive text messages from Bailey's about order and quote updates, equipment availability, service reminders, promotional offers, and other information related to the Bailey's products, services, or properties you have engaged with.
• Message frequency varies based on your account activity and preferences.
• Message and data rates may apply from your mobile carrier.
• Your phone number is stored securely within Bailey's systems and used only for direct communications from Bailey's.
• You can opt out at any time by texting STOP to any message you receive from us.
• For help, text HELP or contact us at (707) 600-6696.

Because the Bailey's Properties are all operated by Bailey's Inc., messages you receive about your orders, quotes, or account may come from the Bailey's Property most relevant to your inquiry. This is not a transfer of your information to a third party — it is Bailey's communicating with you across the properties we operate.

We respect your privacy and will never sell, rent, or share your mobile phone number with any party outside of Bailey's for their marketing purposes.

Information We Collect

We collect information that you provide directly to us through any Bailey's Property, including:

• Contact Information: Name, email address, and phone number when you request a quote, place an order, or contact us.
• Order and Quote Details: Information about the equipment, parts, or services you are interested in.
• Communication Preferences: Your preferences for receiving communications from us.
• Usage Data: Information about how you interact with our websites, collected through Google Analytics, Google Ads, the Meta Pixel, and cookies.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the products and services offered across the Bailey's Properties.
• Process and fulfill orders, quotes, and service requests.
• Communicate with you via SMS and email about your orders, quotes, service updates, and promotional offers related to the Bailey's products and services you have engaged with.
• Respond to your inquiries and provide customer support.
• Analyze usage of the Bailey's Properties and improve user experience.
• Show you relevant Bailey's ads on other websites and measure how well our advertising works.
• Send you marketing communications (with your consent).

Customer Relationship Management

We use a secure CRM platform to manage customer data and communications across the Bailey's Properties. Your email addresses and phone numbers are stored securely within Bailey's systems and used only for direct communications from Bailey's.

Analytics and Tracking

We use Google Analytics to track and analyze activity on the Bailey's Properties. This helps us understand how visitors use our websites and improve user experience. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages.

When you submit a quote request or book a meeting, we may record the page you were on and the advertising campaign or search that brought you to our website, so we can understand which of our marketing efforts are working.

Call tracking: If you reach our website by clicking one of our Google ads, the phone number shown may be a Google forwarding number instead of our regular number. Calls to that number are routed to Bailey's. Google processes information about those calls, such as the time, duration and the caller's area code, to tell us whether the call came from an ad.

Advertising and Remarketing

We use Google Ads and Meta advertising (Facebook and Instagram) to advertise Bailey's products and services. This includes remarketing, which lets us show ads to people who have previously visited the Bailey's Properties.

• Third-party vendors, including Google and Meta, show our ads on websites and apps across the internet.
• Third-party vendors, including Google and Meta, use cookies and similar technologies to serve ads based on your past visits to our websites.
• We use Google Ads conversion tracking and the Meta Pixel to measure whether an ad led to a quote request, meeting booking, or phone call, and to understand which products visitors view.

You can opt out of personalized advertising from Google by visiting Google Ads Settings, and from Meta through your Facebook Ad Preferences. You can also opt out of personalized advertising from many third-party vendors at aboutads.info or the Network Advertising Initiative opt-out page. You can also block or delete cookies in your browser settings.

Advertising cookies do not change our SMS commitments above: we do not share your mobile phone number or SMS opt-in data with advertising partners.

Communications

By providing your email address and/or phone number, you consent to receive communications from Bailey's via email and SMS. These communications may include order and quote updates, service reminders, promotional offers, and other information related to the Bailey's Properties you have engaged with — which may include messages from Bailey's Industrial, baileysonline.com, or any other Bailey's Property.

Important: As stated in our SMS and Mobile Communications Privacy section above, your mobile phone number and SMS opt-in data will NOT be shared with third parties, external affiliates, or any business outside of Bailey's for marketing purposes. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or replying STOP to our SMS messages.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Object to the processing of your personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: industrial@baileysonline.com
• Phone: (707) 600-6696